Now Hiring - Technical Sales Support Engineer in Reading, PA

The Technical Sales Support Engineer uses technical knowledge along with sales skills to provide advice and support on a range of products, for which a certain level of expertise is needed. The incumbent liaises regularly with other members of the sales team and colleagues from a range of departments with quotes and proposals for new clients from a technical perspective. This position is part of the Sales Engineering Team (SET.)



Primary Responsibilities and Duties

Participates in SET activities, advising Director, Product Management and is an active participant in other planning sessions

Collaborates with the design, production, engineering, or research and development departments of the company to determine how products and services could be made or modified to suit the needs of the customer

Uses technical skills to demonstrate to potential customers the usefulness of the product or service and how it may suit the customer better than competing products

Prepares and delivers technical presentations explaining products or services to internal customers and prospective external customers

Assists in research and development new products across specific business lines

Communicates directly with internal and external customers either on the phone or in email providing technical support

Confers with customers and engineers to assess equipment needs and to determine customer requirements

Collaborates with sales teams to understand customer requirements and provide sales support

Plans and modifies products to meet customer needs

Helps customers solve problems with installed equipment

Recommends improved materials or machinery to customers, showing how changes will lower costs or increase production



Knowledge and Skill Requirements:

BS degree in engineering discipline or 3-5 years of relevant experience

Experience and familiarity with company products and lines of business a plus

Time management and organizational skills

Excellent communication skills, both verbal and written

Strong computer skills Microsoft Suite, CRM/ERP/MSRP

Occasional travel required

Must be able to work in the US



Competencies

Previous experience as an Applications Engineer (working with customers, engineering analysis, design, making proposals, etc.) is required

Requires effective oral and written communication skills, including customer-oriented telephone skills. Ability to communicate effectively and professionally with all levels of the organization and also individuals outside of the organization

Must be self-starter with the capacity and motivation to learn new things



Key Behaviors

Are accountable to others

Have the courage to challenge the status quo

Are honest with co-workers and customers

Able to be innovative problem solvers

Are engaged team members

Add value to the Company

Expects excellence of self and others

Overserves top customers

Understands, simplifies and acts to improve processes



Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. Duties include data entry 80% of the time. The employee may lift, push or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.